Welcome to Avinya Store. This policy outlines our shipping, payment, damage, and refund terms to ensure transparency and a smooth purchasing experience. By placing an order on avinyastore.com, you agree to the policies stated below.

Shipping Policy

Delivery Areas

We deliver chairs across Nepal. Delivery methods vary depending on your location.

Inside Kathmandu Valley (Kathmandu, Lalitpur & Bhaktapur)

• Delivery Method:
  • Orders are delivered by our own in-house delivery team.
• Assembly Service:
  • Chairs are delivered and assembled by our team.
  • If the customer prefers box-packed delivery for self-assembly, this must be informed at the time of order.
• Responsibility:
  • End-to-end delivery and assembly inside Kathmandu Valley are fully handled by Avinya Store.

Outside Kathmandu Valley (Other Cities in Nepal)

• Delivery Method:
  • Orders are shipped via a third-party logistics (3PL) courier service.
  • Goods are dispatched from our warehouse to the courier office.
• Cargo Slip:
  • After dispatch, the courier issues a cargo slip, which is shared with the customer immediately.
• Important Notice:
  • Door-to-door delivery is not available outside Kathmandu Valley.
  • Goods are shipped to the nearest courier office in the customer’s city.
  • The customer is responsible for collecting the goods from the courier office.
• Courier Liability:
  • Once handed over to the courier, delivery timelines and handling depend on the courier service.

Delivery Time

Kathmandu, Lalitpur & Bhaktapur

• 1–2 business days after order confirmation.

Other Cities in Nepal

• 2–3 business days, depending on the delivery location and courier route.

Delivery timelines are estimates and may vary due to external factors such as weather, road conditions, or courier delays.

Damage & Transit Policy

• Avinya Store will bear any unexpected damage that occurs during transportation of goods.
• The customer must inspect the product immediately upon receiving it.
• Any damage must be reported on the same day of delivery or pickup.

Proof Requirement

To claim damage, customers must provide:

• Clear photos of the damaged product and packaging
• An unboxing video (strongly recommended)

Failure to report damage with valid proof on the same day may result in the claim being rejected.

Payment Policy

Inside Kathmandu Valley (Kathmandu, Lalitpur & Bhaktapur)

We offer Cash on Delivery (COD) inside Kathmandu Valley.

Accepted payment methods:

• Cash
• QR Payment
• Cheque (bulk orders only)

Outside Kathmandu Valley (Other Cities in Nepal)

• Due to the large size of chairs, Cash on Delivery is not available outside Kathmandu Valley.
• Full prepayment is required to confirm orders.
• After payment verification, goods are dispatched to the courier office.

Accepted payment methods:

• Bank Transfer
• QR Payment (shared during order confirmation)

Refund & Exchange Policy

Refund Policy

• All sales are final.
• Goods once sold are not refundable.
• Avinya Store does not offer refunds after sale.

Important Notice

We strongly encourage customers to visit our physical store and check the product physically before making a purchase decision, especially for chairs.

Exchange Policy

• Exchange requests are considered only in special cases.
• The product must be:
  • Completely brand new
  • Unused, with no signs of wear or damage
  • In original packaging
• Exchanges are allowed only for products of higher value than the originally purchased item.
• The price difference must be paid by the customer.
• Exchange approval depends on the condition of the product and management discretion.

Contact Information

For any questions regarding shipping, payment, damage claims, refunds, or exchanges, please contact us:

Avinya Store
Website: https://avinyastore.com
Phone : Sales : 9820107932
Phone : Support : 9820107933

Avinya Store reserves the right to modify this policy at any time without prior notice.